Patients often equate the quality of the service with the quality of health care. How can you change this perception using surveys and research?
Cite at least one reference to support your rationale, using APA documentation.
Below is a Sample Solution.
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Equating the Quality of the Service with the Quality of Health Care
In healthcare, the quality of service involves providing the care a patient requires when one requires it, in a cost-effective, safe, and efficient manner. Quality service also entails involving and engaging the patient so that the individual accepts responsibility for preventive care and treatment of diagnosed illnesses.
The quality of health care refers to the degree to which health care services for individuals and populations maximize the likelihood of desired health outcomes while remaining consistent with current professional knowledge. Improving healthcare quality and performance can assist providers in establishing dependable, cost-effective, and long-term healthcare systems, allowing them to fulfill their aim of improving care delivery and patient outcomes.
I would use the findings to explains to them that poor quality of services may not necessary mean that the quality of health care is also poor.