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BUS-600 Week 5 Discussion 1, Conflict

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BUS-600 Week 5 Discussion 1, Conflict
In a 250-300 word response, describe a conflict situation you have experienced in the workplace. Explain the impact that the communication process played in resolving or escalating the conflict? What was the resolution? If positive, how could you incorporate that conflict resolution style in your communications? If a negative result, what recommendation could you make to improve the communication process Use references to support your findings. Respond to at least two of your fellow students’ posts with some suggestions or ideas of your own.

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When I worked at Intel Corporation we had teams of buyers and contact specialist ‘s supporting various manufacturing vendors . We had about 15 teams of 3 , and my team managed a large vendor that supplied us Semiconductor tools for our manufacturing process . The team consisted of two Buyers and a Contract Specialist . . I had just recently been hired as the Senior Contract Specialist . My job function was to manage any contract disputes , create scope of work agreements for services required to support our operations for that specific vendor . We had a very large 7 billion contract in place for our 6 manufacturing facilities some of which were located all over the World . The site I worked at was located in the US . My Job was very busy and I was responsible for managing the contract terms and conditions of existing contracts . We frequently had contract disputes for not meeting service level agreements which were negotiated at the time the contract was put in place . There were 2 buyers who were on my team and they managed buying components and piece parts to service the semiconductor tools . Our production teams would run 40 to 60 semiconductor tools 24 hours , seven days a week ( 24 X 7 ) . Which supported our production requirements of wafer starts for a specific vendor . We had regular preventive maintenance performed on our tools or a in some cases a tool might go down for repairs . The inventory buyer managing procuring parts off a bill of material list and made sure we had the correct inventory to support production requirements . I would manage the contract matters and the buyers would manage the equipment inventory . The conflict situation that occurred was that one of the Buyers did not understand my job role and my responsibilities and this created a problem . The buyer was a recent graduate and this was her first job . The buyer ‘s job was very intense and stressful and my job was to ensure that contract requirements were being followed . Our jobs were totally different and required different expert


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