Read Close – Up , pages 118-121 . Discuss your answers to the Research questions on page 120 . Respond to at least two of your fellow students ‘ postings Should the technical representatives be given more training ?
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Jason told Myra important questions . It was disclosed that some call centers are facing employee shortages , and also have difficulties in training new technical representatives . In my opinion lack of training is not a problem . The other way to say this , providing more training to technical representatives would not solve this problem . It is not a great idea to provide more forced training to the whole team of technical representatives . Instead of solving problem , it would waste only money and time . To solve such sort of problems , the focus should be more on hiring workers , and formulating an organized training program for fresh technical representatives .